Kisaru Tours and Travel - Nairobi, Kenya
Booking Questions
How far in advance should I book my safari? We recommend booking at least 3-6 months in advance, especially for peak seasons (July-October and December-January).
Can I customize my safari itinerary? Absolutely! Our travel experts will work with you to design a personalized itinerary matching your interests and budget.
What's included in the tour price? Accommodation, park fees, specified meals, transportation, professional guides, and airport transfers.
Payment Questions
What payment methods do you accept? M-Pesa, credit/debit cards (Visa/Mastercard), and bank transfers. Prices in USD include 16% Kenyan VAT.
When is full payment due? 30% deposit confirms booking. Balance due 7 days before departure.
Is my payment secure? Yes, all payments are processed through secure encrypted systems.
Tour & Safari Questions
What should I pack for safari? Neutral-colored clothing, warm jacket, comfortable shoes, sunscreen, insect repellent, binoculars, and camera.
Are safaris suitable for children? Yes! We offer family-friendly safaris with 10% discounts for children under 12.
What safety measures do you have? Regularly maintained vehicles, first aid kits, trained guides, and health protocols.
Cancellations & Changes What is your cancellation policy?
7 days before departure: Full refund minus deposit ≤7 days: 50% deposit forfeited Force majeure: Travel credit valid 24 months
Can I change my travel dates? 14 days before departure: No fees ≤14 days: Subject to rebooking fees
Travel Requirements
What documents do I need? Valid passport (6+ months validity), Kenyan visa, and Yellow Fever vaccination certificate.
Do you provide travel insurance? Basic emergency medical coverage included. Comprehensive travel insurance recommended.
Still have questions?
Contact our travel experts:
📞 +254 741 199 103
✉️ kisarutours.travel@gmail.com
🕒 Mon-Fri: 8am-6pm EAT
Discover Kenya's Wonders with Confidence
Kisaru Tours and Travel · Nairobi, Kenya
Booking Questions
How far in advance should I book my safari? We recommend booking at least 3-6 months in advance, especially for peak seasons (July-October and December-January).
Can I customize my safari itinerary? Absolutely! Our travel experts will work with you to design a personalized itinerary matching your interests and budget.
What's included in the tour price? Accommodation, park fees, specified meals, transportation, professional guides, and airport transfers.
Payment Questions
What payment methods do you accept? M-Pesa, credit/debit cards (Visa/Mastercard), and bank transfers. Prices in USD include 16% Kenyan VAT.
When is full payment due? 30% deposit confirms booking. Balance due 7 days before departure.
Is my payment secure? Yes, all payments are processed through secure encrypted systems.
Tour & Safari Questions
What should I pack for safari? Neutral-colored clothing, warm jacket, comfortable shoes, sunscreen, insect repellent, binoculars, and camera.
Are safaris suitable for children? Yes! We offer family-friendly safaris with 10% discounts for children under 12.
What safety measures do you have? Regularly maintained vehicles, first aid kits, trained guides, and health protocols.
Cancellations & Changes What is your cancellation policy?
7 days before departure: Full refund minus deposit ≤7 days: 50% deposit forfeited Force majeure: Travel credit valid 24 months
Can I change my travel dates? 14 days before departure: No fees ≤14 days: Subject to rebooking fees
Travel Requirements
What documents do I need? Valid passport (6+ months validity), Kenyan visa, and Yellow Fever vaccination certificate.
Do you provide travel insurance? Basic emergency medical coverage included. Comprehensive travel insurance recommended.
Still have questions?
Contact our travel experts:
📞 +254 741 199 103
✉️ kisarutours.travel@gmail.com
🕒 Mon-Fri: 8am-6pm EAT
Discover Kenya's Wonders with Confidence
Kisaru Tours and Travel · Nairobi, Kenya