Your Journey, Your Privacy

At Kisaru Tours and Travel, we believe your adventures should be unforgettable—not your data. Based in the heart of Kenya, we’re committed to protecting your personal information as fiercely as we craft your dream safaris. This policy explains how we handle your data with care, transparency, and respect.

1. What We Collect We only gather what’s essential to create your perfect trip: Basic Details: Your name, email, phone number, and physical address. Travel Preferences: Passport details, dietary needs, accommodation choices, and special requests. Payment Information: Card details (securely processed) and transaction history. Technical Data: IP address, browser type, and pages visited on our site (via cookies). We never sell your data to third parties.

2. How We Use Your Information Your trust lets us: Book & Manage Trips: Arrange lodges, transport, and activities. Personalize Your Experience: Suggest tours matching your interests. Communicate: Send booking confirmations, updates, or respond to inquiries. Improve Our Services: Analyze website usage to enhance your browsing. Legal Compliance: Meet Kenyan travel regulations (e.g., Tourism Regulatory Authority).

3. Sharing with Care We only share when necessary: Travel Partners: Hotels, airlines, and guides—strictly for your itinerary. Payment Processors: Secure gateways like M-Pesa or credit card services. Legal Requirements: If required by Kenyan law enforcement or courts.

4. Your Rights (You’re in Control!) Under Kenya’s Data Protection Act (2019), you can: Access, correct, or delete your personal data. Opt out of marketing emails (click "unsubscribe" in any email). Withdraw consent for data processing (email kisarutravel@gmail.com

5. Security Safeguards We protect your data with: Encryption: For online payments and sensitive documents. Limited Access: Only authorized Kisaru staff handle your information. Secure Storage: Data stored on password-protected Kenyan servers.

6. Cookies & Tracking Our website uses cookies to: Remember your preferences (e.g., currency: KES). Analyze traffic (anonymously) via tools like Google Analytics. You can disable cookies in your browser settings.

7. Data Retention We keep your data: For active bookings and 3 years post-trip (for rebooking inquiries). Financial records for 7 years (per Kenyan tax laws).

8. Changes to This Policy We’ll notify you of updates via email or website notices. Continued use means you accept changes.

9. Contact Us Questions? Our Data Protection Officer is here:

Email: kisarutravel@gmail.com

Phone: +254 741 199 103

Address: Nairobi, Kenya

Embark worry-free—your privacy is part of our journey together. Kisaru Tours and Travel Discover Kenya, Trust Kisaru.